Terms and conditions

1. Generalities:

   By using the services of this website and making purchases on Ligas de Freestyle USA's website, you accept the terms and conditions presented here. Registering as a user on Ligas de Freestyle USA's portal means that your data will become part of Ligas de Freestyle USA's customer database, and the processing of this data will be carried out in accordance with the Privacy Policy, which the user agrees to when creating an account as a customer.

   Ligas de Freestyle USA reserves the right to modify the presentation and configuration of this website, as well as the items established in this document, without prior notice. Users can access the information contained in this document at any time.

   All visits and transactions on this website will be governed by the current laws of the United States. In any case, acceptance of these terms and conditions is a mandatory requirement for making purchases on Ligas de Freestyle USA's website.

   ANY USER WHO DOES NOT ACCEPT THESE TERMS AND CONDITIONS SHOULD AVOID USING THIS WEBSITE.

2. Capacity:

   The services offered on this website are intended for individuals who have the legal capacity to enter into a contract.

   By clicking the "I accept the terms and conditions" or "Register" button when creating a new account, the user acknowledges and confirms that they are over 18 years of age and that all data provided to Ligas de Freestyle USA is accurate. In any case, the user will be responsible for any false or suspicious statements that may cause harm or damage to Ligas de Freestyle USA or third parties involved in providing services on behalf of Ligas de Freestyle USA.

   It is mandatory to complete the required information in all registration and purchase forms accurately, precisely, and truthfully, and to commit to keeping this information up-to-date.

3. Purchase System:

   All purchases made through this website are subject to identity verification, which may take up to 3 business days, for the safety of both the customer and Ligas de Freestyle USA.

   The delivery time of the products will depend on the chosen payment method and the customer's location. It may take between 1 business day and 8 business days for the delivery to be completed.

   Products on promotion or at a reduced price are not eligible for exchange.

   When customers make purchases on Ligas de Freestyle USA's website, they implicitly, freely, and voluntarily agree to make payments for the obligations incurred on the specified dates and authorize Ligas de Freestyle USA to send email messages containing information related to payments and purchases:

   • The customer accepts the electronic delivery of payment confirmations, relieving Ligas de Freestyle USA from the obligation to provide physical delivery.
   • All payment confirmations issued by Ligas de Freestyle USA comply with the requirements established by the DIAN, so any claims or requests must be processed through the assigned account executive.
   • The customer acknowledges and agrees that it is their responsibility to have an active email service to receive all information sent electronically for this purpose.
   • For legal purposes, the receipt or reading of information sent via email will be considered as acceptance and understanding of the information.
4. Privacy of Information:

   To use the services of Ligas de Freestyle USA, the user must provide certain personal information. This information is processed and stored on Ligas de Freestyle USA's own servers, which have high-security standards.

5. Sales and Shipping:

   Ligas de Freestyle USA will inform the customer in case there is insufficient inventory to fulfill previously paid orders. In such a case, the customer will be contacted to either change the product or receive a full refund, which may take between 7 and 30 business days.

   In the "cash on delivery" option, the shipping fee will be collected in advance, and the balance will be paid upon delivery. Once the shipping payment is confirmed, Ligas de Freestyle USA will proceed with the shipment.

   In other payment methods, the shipment will be made once the payment is confirmed. Payment confirmation and, therefore, product delivery to the carrier, may take from one (1) to five (5) business days.

6. Compliance Guarantee:

   If Ligas de Freestyle USA sends the wrong product or the product has quality defects, we will exchange the product, but the cost of shipping for the exchange will not be covered. The cost of the initial shipment is non-refundable as it is borne by Ligas de Freestyle USA. To initiate the exchange, the customer must send the defective product to an address provided by Ligas de Freestyle USA for evaluation to determine if the product qualifies for an exchange.

7. Refund Conditions: Returns will not be accepted in the following cases:
   1. When there is a wrong size, color, or model requirement by the customer.
   2. Once the shipping receipt has been received and signed, and the product has been verified.
   3. Products that have been used or altered by the customer.
   4. After the expiration of the warranty.
   5. Products on promotion or at a reduced price are not eligible for exchange.
   6. Products delivered more than 2 business days ago.
   7. When the garment has been mishandled in use or washing by the customer.

   Ligas de Freestyle USA allows exchanges up to a maximum of 30 days after the purchase, and returns up to a maximum of 15 days after receiving your purchase.

   To initiate an exchange or return, you must follow these steps:

   • You must send an email with the return request to [email protected] including the order number, the reference to be returned, and the reason. Our team will respond within 2 business days (excluding the day you send your request).
   • Once the return is approved, the product must be sent in the same condition it was received, with its original packaging and unused.
   • Once the product is received, the new product will be shipped.
   • The cost of shipping for exchanges is the customer's responsibility; products with a discount label are not eligible for exchanges.
   • The cost of shipping for warranty claims is covered by Ligas de Freestyle USA.
8. Integrity of the General Terms:

   These general terms and all privacy and legal information policies contained in this document constitute the explicit and sole relationship between Ligas de Freestyle USA and the customer.